Shipping Policy – Golfballtap

At Golfballtap, we’re committed to getting your golf equipment to you quickly and seamlessly, no matter where you are in the world. By placing an order on the Site, you agree to the terms of this Shipping Policy, as well as our Terms of Purchase and Privacy Policy.

1. Shipping Eligibility & Coverage

1.1 Global Shipping

We offer free standard shipping to every country worldwide—with no minimum order value required. Whether you’re ordering a single golf ball or a full set of clubs, you won’t pay extra for delivery, regardless of your location.

1.2 Restricted Locations

While we ship globally, there may be rare exceptions for locations with strict import restrictions, political instability, or limited logistical access. If your location is restricted, we will notify you immediately after you place your order and issue a full refund.

2. Order Processing Time

2.1 Standard Processing

All orders are processed within 1-3 business days from the date of order confirmation. Business days exclude weekends (Saturday and Sunday) and major U.S. holidays (e.g., Thanksgiving, Christmas, New Year’s Day).

2.2 Processing Delays

Occasionally, processing may take longer due to:

  • High order volume (e.g., during sales events or golf season peaks).
  • Inventory shortages (we will notify you via email if this occurs and offer a refund or backorder option).
  • Incomplete or inaccurate shipping information (we may contact you to confirm details, delaying processing).

3. Delivery Timeframes

3.1 Standard Delivery

Once your order is dispatched, standard delivery takes 6-12 business days to reach any destination worldwide. This timeline applies to both domestic (U.S.) and international orders.

3.2 Factors Affecting Delivery

While we strive to meet these timelines, delivery may be delayed by circumstances beyond our control, including:

  • Customs clearance procedures (international orders only—see Section 5 for details).
  • Local postal service delays (e.g., due to weather, labor shortages, or peak seasons).
  • Incorrect or incomplete shipping addresses (please double-check your address at checkout to avoid this).

We are not liable for delays caused by these external factors, but we will work with our logistics partners to resolve issues whenever possible.

4. Shipping Process & Tracking

4.1 Dispatch Confirmation

Once your order is processed and shipped, we will send a shipment confirmation email to the address you provided at checkout. This email includes:

  • A unique tracking number.
  • A link to the logistics provider’s website (e.g., UPS, FedEx, DHL, or local postal services) where you can monitor your order’s status in real time.

4.2 Tracking Limitations

Tracking information may take 24-48 hours to update after dispatch, as it requires time for the logistics provider to scan and process the package. If tracking hasn’t updated within 3 business days of receiving your shipment confirmation, contact us at [email protected] for assistance.

4.3 Packaging

We package all golf equipment with care to ensure it arrives in perfect condition. Fragile items (e.g., golf clubs, rangefinders) are wrapped in protective padding and shipped in sturdy boxes to prevent damage during transit.

5. International Shipping Notes

5.1 Customs Duties & Taxes

For international orders, you are solely responsible for any customs duties, import taxes, or fees imposed by your country’s customs authorities. These charges are not included in your order total and are collected by the local customs office or delivery provider upon receipt of your package.

We have no control over these fees, and they vary by country. We recommend checking with your local customs office for information on applicable charges before placing your order.

5.2 Customs Documentation

We will provide all necessary customs documentation (e.g., commercial invoice) to facilitate clearance. If customs requires additional information from you, the delivery provider will contact you directly.

6. Shipping Exceptions & Special Cases

6.1 Undeliverable Packages

If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable, or refusal to pay customs fees), we will notify you via email. You may choose to:

  • Have the package reshipped to a corrected address (you will be responsible for any additional shipping costs incurred).
  • Receive a full refund (excluding any non-refundable customs fees or charges we paid on your behalf).

6.2 Lost or Damaged Packages

  • Lost Packages: If your order does not arrive within 15 business days of dispatch (or 20 business days for remote international locations), contact us at [email protected]. We will initiate a trace with the logistics provider and, if the package is confirmed lost, issue a full refund or send a replacement at your choice.
  • Damaged Packages: If your order arrives damaged, notify us within 7 business days of delivery and provide photos of the damaged item and packaging. We will arrange for a free return and issue a full refund or send a replacement.

7. Contact Us

If you have any questions about your shipment, tracking, or this Shipping Policy, please contact our customer service team at:

Golfballtap

Email: [email protected]

We aim to respond to all shipping inquiries within 1-2 business days.