Terms of Purchase – Golfballtap

1. Acceptance of Orders

1.1 Order Placement

When you place an order on the Site, you are submitting a binding offer to purchase the selected products under these Terms. All orders are subject to our acceptance, and we reserve the right to refuse or cancel any order at our discretion (e.g., due to product unavailability, pricing errors, suspected fraud, or non-compliance with these Terms).

1.2 Order Confirmation

Upon receiving your order, we will send a confirmation email to the email address you provided, acknowledging receipt of your order. This email does not constitute acceptance of your order. We will send a second “shipment confirmation” email once your order has been processed and dispatched, which signifies our formal acceptance of your order and the formation of a binding contract between you and Golfballtap.

1.3 Pricing and Payment

  • Currency: All prices on the Site are quoted in United States Dollars (USD), and all payments must be made in USD.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods as indicated on the checkout page.
  • Payment Security: Payments are processed through secure third-party payment gateways (e.g., Stripe, PayPal) that encrypt your payment information. We do not store full credit card details or sensitive payment data (see our Privacy Policy for more information on data security).
  • Pricing Errors: In the event of a pricing error on the Site, we reserve the right to cancel your order and refund any amount you have paid. We will notify you promptly if this occurs.

2. Shipping and Delivery

2.1 Shipping Policy

  • Free Global Shipping: We offer free standard shipping on all orders worldwide—no minimum purchase required.
  • Processing Time: Orders are processed and dispatched within 1-3 business days from the date of order confirmation (excluding weekends, holidays, and unforeseen delays such as inventory shortages or logistical disruptions).
  • Delivery Time: Standard delivery takes 6-12 business days from the date of shipment, regardless of your location (domestic or international). Delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays, local postal service disruptions, or extreme weather).
  • Tracking Information: A tracking number will be provided in your shipment confirmation email, allowing you to monitor the status of your delivery through the relevant logistics provider’s website.
  • Customs and Duties: For international orders, you may be responsible for customs duties, taxes, or other fees imposed by your country’s customs authorities. These charges are not included in your order total and are your sole responsibility. We are not liable for delays caused by customs clearance procedures.

3. Returns and Refunds

3.1 Return Eligibility

We offer a 60-day return policy for most products purchased from the Site. To be eligible for a return:

  • Products must be in their original, unused, and undamaged condition, with all original tags, packaging, and accessories intact.
  • Customized or personalized products (e.g., engraved golf clubs) are non-returnable unless they are defective or damaged upon receipt.
  • Defective or damaged products must be reported within 7 days of delivery to qualify for a return, exchange, or refund.

3.2 How to Initiate a Return

To start a return:

  1. Contact our customer service team at [email protected] with your order number, product name, and reason for the return.
  2. We will review your request and send a “return authorization (RA) number” and detailed return instructions (including the return shipping address) via email.
  3. Package the product securely, include the RA number on the outside of the package, and ship it back to us using a trackable shipping method. You are responsible for the cost of return shipping, unless the return is due to a defective product or our error.

3.3 Refund Processing

  • Once we receive and inspect the returned product (typically within 3-5 business days of delivery to our warehouse), we will approve or deny your refund request.
  • Approved refunds will be credited to your original payment method within 5-10 business days of approval. The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times.
  • Shipping costs (if applicable) are non-refundable, unless the return is due to our error (e.g., wrong product shipped, defective item).

4. Product Availability and Descriptions

4.1 Availability

We strive to maintain accurate inventory levels on the Site, but products may occasionally be out of stock or discontinued after you place an order. If a product you ordered is unavailable, we will notify you promptly and either cancel the unavailable portion of your order and refund any amount paid, or offer a suitable alternative (with your consent).

4.2 Product Descriptions

We make every effort to provide accurate and detailed descriptions of products (including specifications, dimensions, and images) on the Site. However, we do not guarantee that product descriptions, images, or colors will be 100% accurate (e.g., due to monitor display variations or minor product updates by manufacturers). If you receive a product that differs materially from its description, please contact us at [email protected] to resolve the issue.

5. Cancellations and Modifications

5.1 Customer Cancellations

You may request to cancel your order only if it has not yet been dispatched (i.e., before you receive the shipment confirmation email). To cancel, contact us immediately at [email protected] with your order number. If the order has already been dispatched, you will need to follow our return policy (Section 3) to return the product for a refund.

5.2 Order Modifications

We cannot modify orders (e.g., change product size, quantity, or shipping address) once they have been processed. If you need to make changes, please cancel the original order (if eligible) and place a new order with the correct details.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Golfballtap shall not be liable for any indirect, incidental, consequential, or punitive damages (including but not limited to lost profits, lost enjoyment, or damage to other property) arising from your purchase or use of our products, or from delays in delivery or processing.
  • Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected product(s).
  • We are not liable for any damages caused by factors beyond our control, such as customs delays, natural disasters, or third-party logistics failures.

7. Governing Law and Disputes

Any dispute arising out of or related to these Terms or your purchase from Golfballtap shall first be resolved through good-faith negotiation with our customer service team ([email protected]).

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or shipping/payment policies. When we make material changes, we will revise the “Last Updated” date at the top of these Terms and post the updated version on the Site. Your continued use of the Site or placement of orders after the effective date of the updated Terms constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests related to these Terms of Purchase, please contact us at:

Golfballtap

Email: [email protected]